Shipping Disruptions

Date updated: November 24th, 2021

Service resumes. Wooohoo!!

While USPS is still not shipping orders to Australia and New Zealand, we have partnered with Global Post and Canada Post to ship to these countries.

All orders that are being held by us will be shipped out soon (except painted dreams pre-sale orders which will be shipped by Christmas).

Thank you for your patience everyone!

Date updated: November 6th, 2021

If you'd like to place an order for our princess pre-sale, you are welcome to do that. 

We aren't shipping to Australia/New Zealand yet, but we are hopeful by the time we are ready to process presale orders (by Christmas), shipping would have resumed to Australia.
If it still does not we will be happy to hold your order until shipping resumes :)

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Date updated: October 17, 2021

Australia and New Zealand:

Border closures to combat the Covid-19 pandemic have severely restricted flight capacity to Australia and New Zealand.

USPS suspended its services to Australia and New Zealand last month. We were shipping orders via Canada Post since then. But Canada Post recently announced suspension of services to these countries effective immediately.

Only packages contatining paper goods can be shipped to these countries. It includes, stickers, die cuts, notepads, sticky notes, vellum, vinyls etc. 

Please note: We are unable to ship bulky items such as Washi tape, enamel charms pins etc.

If you have an open order with us which contains bulky items, we've already reached out to you via email to let you know about your options.

We do apologize for the inconvenience and we'll post an update as soon as services to these countries resume.

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Still like to place an order with us for bulky items?

If you'd still like to place an order with us for bulky items, you are welcome to do that. But we'll have to hold your order until shipping resumes. If you are okay with that, please leave a note with your order and we'll hold it for you.

Please note, we are unable to cancel, refund, modify or combine shipping for orders that are being held by us :)

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